Refund and cancellation policy
Version / effective date: 2026-09-04
Product support and privacy contact: support@agentbell.top
1. Refund request window
We provide a refund-request window of 14 calendar days from the first purchase payment. Contact support if the first purchase is unsatisfactory, a technical issue materially prevents core use, a duplicate charge occurs, or delivery fails. We will not ask for source code, full prompts, or card details.
After that window, or for renewal orders, duplicate charges, incorrect billing, or non-delivery may be reviewed manually. We do not automatically promise a prorated refund for every used period. Refund, withdrawal, and other consumer rights required by applicable law take priority over this policy.
2. How to request a refund
Send the purchase email, payment provider, order number, payment date, and reason to support@agentbell.top. We aim to respond within three business days and explain the decision after verification. For Creem card orders, you may also use Creem support or the receipt. For JianPay orders, include the cashier order number when contacting the operator.
Approved refunds return through the original provider and payment method. Creem card refunds normally take 5–10 business days to arrive, although the payment provider, issuing bank, and financial institution determine the actual timing. Creem, as Merchant of Record, may also process eligible refunds directly under its terms and dispute procedures. We will not ask you to transfer money to another account to receive a refund.
3. Canceling renewal
Creem card subscriptions can be canceled directly on the AgentBell account page. Cancellation is scheduled for the end of the current paid period, after which no new renewal charge is made. JianPay purchases through WeChat Pay or Alipay are fixed-term and do not renew automatically, so they require no renewal cancellation.
Complete a card-subscription cancellation before the next renewal. Cancellation normally prevents future charges and does not automatically refund payments already made. Uninstalling, signing out, pausing notifications, or removing devices does not cancel a renewing subscription.
4. Refunds, trial, and access
A refund or reversed transaction may end the associated paid access. For end-of-term cancellation, the account-page period and verified payment state control. The free trial requires no card and does not charge at expiry, so there is no trial-expiry refund.
If a successful purchase does not activate access, refresh the account and contact support before placing another order. A reasonable dispute or refund request does not affect rights you have under applicable law.